Refund policy

We want you to love your fragrance. If it's not right for you, we're happy to help.

Cancellation and returns period

Under UK consumer law, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To let us know, simply contact us at sales@theoudco.com with your order number and the reason for your cancellation or return.

Opened or used items

Unlike many retailers, we don't require fragrance to be unopened or unused for you to get a refund. If you've tried it and it's not for you, we'll issue a full refund minus the cost of postage, and in most cases, there's no need to send the item back. Just get in touch and we'll sort it out.

Faulty, damaged, or incorrect items

Please check your order as soon as it arrives. If anything is faulty, damaged in transit, or not what you ordered, contact us straightaway at sales@theoudco.com and we'll put it right at no cost to you, including full postage costs where applicable.

How to request a return or refund

Email sales@theoudco.com with your order number and reason for return or refund. We'll confirm next steps by email, including whether we need the item sent back. Please don't send items back to us before we've confirmed this, as unrequested returns may not be processed.

Refunds

Once your return or refund is approved, we'll process your refund to your original payment method. Please allow up to 7–10 business days for the refund to appear (although it is usually sooner), depending on your bank or card provider.

Exceptions

We're unable to offer refunds on:

• Gift cards
• Items marked as final sale or at the time of purchase
• Items from clearance section

Questions?

Get in touch any time at sales@theoudco.com — we're happy to help.